Company Information

South Texas Online Products
19728 Saums Rd #187  -  Houston, TX 77084

Selling the finest in Genuine Texas Bolos, Buckles, Flags, and other items.

 

Sales Phone #:
832-455-4845

 

Sales E-mail:
sales@stxop.com

 

 

Privacy Policy:

STxOP has created this privacy statement in order to demonstrate our firm commitment to your privacy. The following discloses our information gathering and dissemination.

STxOP does not sell, rent, or loan any identifiable information regarding its customers to any third party. Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented.

Our site uses a securely encrypted order form for customers to request information, products, and services. We collect visitor's contact information (like their email address and mailing address) but NOT any financial information (like credit card numbers). Contact information from the order form is used to send orders and information about our company to our customers. The Customer's email address is not used for any mailings, unless the customer signs up for our mailing list. The customer's contact information is also used to get in touch with the visitor when necessary. Financial information is only made available to the credit card processor using state of the art encription to safeguard your identity. STxOP does not store, nor do we have access to your credit card information.

Shipping Policy:

We at STxOP try to ship ALL orders within 1-3 business days. At times there is a temporary out of stock item. If it will take us longer than one week to get the item back in stock, we will notify you by e-mail. You have the opportunity to let us hold the order and ship when we get the item or you may ask us to cancel the order.

We USUALLY ship via United States Postal Service (USPS). We have found that they are more suitable for the small items we usually ship. On many items we automatically use Priority Mail. The USPS says that Priority Mail is delivered within 2 or 4 days, anywhere in the US, but it is NOT guaranteed. We have found that this criteria is usually met. Please be aware that the delivery time you see during the checkout process is ONLY the transit time, not the time to receive you order. If you order something on Friday afternoon, and Priority Mail is the delivery method chosen and it quotes 2-3 days, YOU WILL NOT GET YOUR PACKAGE ON MONDAY OR TUESDAY. It will not be processed until Monday and may not ship until Tuesday. Then the 2-3 days would mean a Thursday delivery. At times we use other shipping methods such as UPS or FedEx, depending on the specific item or unusual circumstances. If there are additional charges to use these alternative shippers, we DO NOT pass these on to the customer.

Return Policy:

STxOP will accept the original article for a refund if the following criteria is met:

  • It is returned in the same condition it was sent,
  • It is returned within 30 days of shipment,
  • We receive email notification of the intent to return.
  • We will issue credit once the items are in our possession and verified to be in the original condition.